Advise on Client and Customer Needs

Summary: 

Finding out what your client and customers need as well as their tastes are the first step in delivering great service. The next is working out how to deliver 5-star customer service, holding onto customers in a tight or competitive market. This short course will guide you through the process of providing the best service possible.

On completion of this topic, you will have gained an increased understanding of:

  • Quality customer service
  • Determining and meeting customer needs
  • Inspiring and motivating staff

The duration of this topic is: 1 hour

Author: North Coast TAFE Business Faculty

Enrolment duration: 364 days
Cost: 45(AUD)

More information

TAFE Digital
        TAFE NSW – North Coast RTO Code: 90010

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