No Customer, No Business

Summary: 

Discover the fundamentals of good customer service in this one-hour topic. Explore all aspects of the customer relationships, including dealing with difficult customers and situations and managing conflict.

On completion of this topic, you will have gained an increased understanding of:

  • Customers and Customer Expectations
  • Communication Techniques and Communicating by Telephone
  • Contact with Customers
  • Conflict and Difficult Situations
  • Customer Satisfaction

The duration of this topic is: 1 hour

Author: Ann Edmonds

Enrolment duration: 364 days
Cost: 45(AUD)

More information

TAFE Digital
        TAFE NSW – North Coast RTO Code: 90010

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