Evaluate and Report on Customer Service

Summary: 

To be effective as a manager during a customer service review, it is important to understand the whole review process so you can effectively deal with the different departments involved. This one-hour course will help you brush up on the skills you need.

On completion of this topic, you will have gained an increased understanding of:

  • The research process in evaluating and reporting on customer service
  • Monitoring customer satisfaction
  • Maintaining records and reports
  • What it takes for exceptional customer service

The duration of this topic is: 1 hour

Author: North Coast TAFE Business Faculty

Enrolment duration: 364 days
Cost: 45(AUD)

More information

TAFE Digital
        TAFE NSW – North Coast RTO Code: 90010

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