Manage Conflict

Summary: 

Conflict is a natural phenomen in our working and personal lives, but it it's how we deal with conflict (not the absence or denial of conflict) that makes all the difference. Explore the different causes of conflict, recognise stages of conflict and learn how to resolve conflict with good communication skills. Surprisingly, working through conflict will often lead to very positive insights and opportunities.

On completion of this topic, you will have gained an increased understanding of:

  • Defining Conflict
  • Conflict Management
  • Effective Communication Techniques to use in Conflict Situations
  • Giving Feedback
  • Receiving Criticism
  • Difficulties arising out of Conflict
  • Conflict Resolution Techniques

The duration of this topic is: 1 hour

Author: Ann Edmonds

This topic is endorsed by:

Enrolment duration: 364 days
Cost: 45(AUD)

More information

TAFE Digital
        TAFE NSW – North Coast RTO Code: 90010

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